Communications Hub

Unified inbox for SMS, email, calls, web chat, Meta, and TikTok with AI-suggested replies.

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This module is part of the ShiftPilot AI roadmap. The shell, data model, and AI agent framework are in place — the full workspace is being polished now.

Single inbox across every channel + lead source

AI suggested replies with sentiment + urgency

Templates, opt-in tracking, compliance logs

Conversation assignment + escalation rules

Response time analytics by rep and team

Customer timeline auto-attached to CRM

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